Emergency Maintenance Issues

Extreme Scenarios

Please, always call 911 first for all major emergencies including: burglary or vandalism, fire, criminal activity in the premises. After reporting the emergency to 911, call our maintenance line to notify our maintenance staff.

How to Report a Maintenance Issue

Emergency maintenance issues may be called in to the office during business hours (8-5 PM, Monday through Friday). If after hours, call 434-971-1600 and follow prompts for emergency maintenance requests.  

Emergency Situations:

1. Security or Health Hazard
2. No Heat
3. No Hot Water
4. Water Flooding
5. Sewer Backup
6. Stopped up toilet (if there is only one bathroom in unit)
7. Electrical outlet smoking/sparking

Non-Emergency Situations:

1. Stopped up toilet
2. Stopped up sink
3. Leaking faucet
4. A/C not functioning
5. General Repairs

LOCKOUTS:

Lockouts are not emergencies and are not guaranteed. 

Please contact a local locksmith:

• KeyMe Locksmiths (434) 595-3992
• The Lock Doctor    (434) 297-3223
• Cavalier Lock        (434) 989-1527
• Access Locksmith  (434) 242-5388  

During business hours you may come to the office (keys will not be delivered to a property under any circumstances):     

• Purchase a new key
• Borrow a key (which must be returned before 4:30pm the same day)