How to Access the Tenant Portal

  1. Click the linkĀ provided in the Tenant Portal Activation letter you receive from your property management company
    • Note: Be sure to save the link as a bookmark in your browser for fast easy access in the future
  2. On the Tenant Portal login page, enter your email address and password and click the Log In button.
    • Note: Be sure to use the same email address you have on file with your property management company, the first time you access the system you will be prompted to create a password and activate your account
  3. You are logged into the Tenant Portal

How to Make a One-time Online E-Check Payment

Note: Online payment ability may not be available, please contact the property management company if you have questions about making online payments.

  1. On the Tenant Portal login page, enter your email address and password and click the Log In button.
    • Note: Be sure to use the same email address you have on file with your property management company, the first time you access the system you will be prompted to create a password and activate your account
  2. You are logged into the Tenant Portal
  3. Click the Make a Payment button
  4. On the pop-up box, select E-Check and click the Continue button
  5. The Make a Payment page loads, on the page:
    1. Enter the amount to pay, and click the Payment Detials button
    2. Enter the Bank Account information and click the Verify Payment button
    3. Confirm the bank account and payment details and click the Submit button
  6. Your payment is made and you receive payment confirmation

How to Make a One-time Online Credit Card Payment

Note: Online payment ability may not be available, please contact the property management company if you have questions about making online payments.

  1. On the Tenant Portal login page, enter your email address and password and click the Log Inbutton.
    • Note: Be sure to use the same email address you have on file with your property management company, the first time you access the system you will be prompted to create a password and activate your account
  2. You are logged into the Tenant Portal
  3. Click the Make a Payment button
  4. On the pop-up box, select Credit/Debit card and click the Continue button
  5. The Make a Payment page loads, on the page:
    1. Enter the amount to pay, and click the Payment Details button
    2. Enter the Credit Card Account information and click the Verify Payment button
    3. Confirm the Credit Card account and payment details and click the Submit button
  6. Your payment is made and you receive payment confirmation

How to Setup Auto Pay / Recurring Online Payments (E-Check or Credit Card)

Note: Online payment ability may not be available, please contact the property management company if you have questions about making online payments

  1. On the Tenant Portal login page, enter your email address and password and click the Log InĀ button.
    • Note: Be sure to use the same email address you have on file with your property management company, the first time you access the system you will be prompted to create a password and activate your account
  2. You are logged into the Tenant Portal
  3. Click the Set Up Auto Pay button
  4. On the pop-up box, select the desired payment method, either E-Check or Credit/Debit card and click the Continue button
  5. The Set Up Auto Pay page loads, on the page:
    1. Enter a name for the payment
    2. Select the Payment Amount, either a flat amount or the Outstanding Balance in Full
    3. Enter the amount to pay
      if selecting a flat amount
    4. Enter the date for first payment
    5. Enter your bank account or credit card details
    6. Click the Create Auto Pay button
  6. Your auto payment is activated and will make automatic payments based upon your settings

Frequently Asked Questions

    • What is required to setup and use online payments?
      Online payments are either electronic checks or credit card transactions. For E-Check you need an active checking or saving accounts Routing and Account numbers to setup the service. For Credit Card you need an active credit card with an available balance to cover the charge.
    • I submitted a payment and want to cancel, what do I do?
      Please contact your bank or credit card company immediately to stop any payment.
    • Once I schedule an auto payment, can I change the date the payment will submit?
      No, once an auto payment is scheduled on a certain date each month, the only way to change that date is to edit the auto pay and delete it (scroll down the page), then re-create the auto pay for the correct date.
    • Can I see my complete payment history once I am in the portal?
      Yes, you can see a full history of all payments, both made in person and online.

Notes

    • To first access to the Tenant Portal please contact your property management company and request a Tenant Portal activation letter be sent to you if you have not already received one.
Phone
434.971.1600
Office
1500 Amherst St.
Charlottesville, Virginia 22903